Refund policy

Return and Refund Policy of ZeroTraceGPT

Last Updated: 13,11,2025

Thank you for choosing ZeroTraceGPT.
We strive to ensure that all clients receive the highest-quality digital consulting experience.
This Return and Refund Policy explains when and how refunds may be issued for our digital services.

1. Scope of This Policy

This policy applies exclusively to digital consulting services, video lessons, text-based materials, and guides provided through https://zerotracegpt.com.

Because all of our products are digital and delivered instantly, they are not subject to physical return under standard consumer return rules.

2. Eligibility for Refunds

You are eligible for a full refund if:

  • The delivered digital service does not function as described,

  • You have met the minimum technical requirements to access the content,

  • And our support team is unable to resolve the issue after reasonable assistance.

Refunds are issued only when the issue arises from our side

We reserve the right to verify the reported problem before approving a refund.

3. Non-Refundable Circumstances

Refunds will not be granted in the following cases:

  • You change your mind after purchase;

  • You fail to review the service description before ordering;

  • You experience issues caused by your device, internet connection, or software settings that are outside our control;

4. Refund Request Procedure

If you believe you are eligible for a refund:

  1. Contact our support team at support@zerotracegpt.com within 30 days of receiving the service.

  2. Provide your order number, email address, and a brief description of the issue.

  3. Our team will review your request and respond within 5–7 business days.

If your refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

5. Cancellations

Since our services are digital and delivered instantly,
orders cannot be canceled or withdrawn once the digital content or consultation has been provided or accessed.

If you wish to cancel a scheduled consultation that has not yet been delivered, please contact us as soon as possible — we will review each request individually.

6. Technical Assistance Before Refund

We are committed to resolving all technical issues before issuing refunds.
If you encounter any problem accessing or using our materials, please contact our support team at:
📧 support@zerotracegpt.com

Our team will guide you through troubleshooting steps and verify if the problem can be fixed before a refund is considered.

7. Delivery Confirmation

All digital materials (videos, text lessons, consulting reports, files) are delivered instantly after successful payment confirmation.
You will receive an automatic confirmation email when your order is complete.

Please check your spam or promotions folder if you do not receive the delivery email within a few minutes.

8. No Shipping or Physical Returns

Since our services are 100% digital, there are no shipping fees and no requirement to return any product physically.
All access and communication take place electronically.

9. Legal Compliance

This policy complies with:

  • Directive 2011/83/EU on Consumer Rights,

  • Article 57(13) of the Bulgarian Consumer Protection Act,

  • And the EU rules for digital content and online services.

10. Contact

For refund or support inquiries, please contact us at:
📧 support@zerotracegpt.com
🕴️ ZeroTraceGPT (Logos I I) — Bulgaria